Privacy Policy

Last updated 7 June 2015

Trouncer Legal ABN 55 518 829 598 is committed to protecting your privacy and personal information. It is our intention to always comply with the Privacy Act 1988 (Cth) (the Privacy Act), including the Australian Privacy Principles (the APPs).

This document sets out how we collect, use, disclose and otherwise manage your personal information.

In this document, “personal information” and “sensitive information” have the meanings provided in the Privacy Act.

1. Your Privacy

You are not obliged to disclose personal information about yourself or your contact details in order to use this website. However, by voluntarily providing us with any personal information, you consent to us using this information to assist you with your enquiry and to offer any of our services that may be relevant to you.

2. What kinds of personal information do we collect and hold?

The information we collect from you will depend on your interaction with us.

We collect information about individuals such as their name, contact details, occupation, employment history, title, expertise and interests, and information concerning the matters on which a client seeks our services. We also collect sensitive information as set out below.

Failure to collect this information may prevent us from providing you with legal services.

3. How do we collect personal information?

We usually collect personal information from you directly when you communicate with us, such as when you:

(a) provide us with personal information in connection with the provision or potential provision of legal services by us;

(b) make enquiries about our legal services or contact us for any other reason so that we can process and respond to such queries, including complaints;

(c) provide us with your contact information;

(d) subscribe to our mailing list;

(e) use our website,;

(f) contact, subscribe to, register with, follow or otherwise interact with any of our social media websites, pages, forums or blogs; or

(g) apply for prospective employment opportunities with Trouncer Legal.

We may also collection personal information about individuals from third parties, such as:

(a) agents or advisors on behalf of an individual;

(b) third party referrals;

(c) when we obtain references;

(d) through reports from professionals or otherwise in connection with the provision of legal services;

(e) from publicly available sources.

4. Sensitive information

We may collect sensitive information about you, but only if:

(a) you provide us with your consent to such collection and the information is reasonably necessary for the performance of our services; or

(b) as otherwise permitted by the APPs.

5. Website

We collect website activity statistics, including pages visited, time and date of visit, where you accessed our website from and the information you downloaded. Such statistics are obtained using cookies. We also use third parties to provide web analytics services to us. Such providers collect information on how you use our website. Our providers of web analytics services use web tracking technologies to collect such information.

Web analytic and tracking information is anonymous and does not identify a person.

If you do not wish for statistics regarding your use of our website to be tracked, you can remove cookies from your computer by following the standard procedures for your internet browser.

6. How do we use your personal information?

Generally, we will collect, use and hold personal information for the purposes of:

(a) providing services to you or someone else you know;

(b) providing you with information about other services that we, our related entities and other organisations that we have affiliations with, off that may be of interest to you;

(c) facilitating our internal business operations, including the fulfilment of any legal requirements; and

(d) analysing our services and customer needs with a view to developing new or improved services.

We may disclose your personal information for the above purposes to third parties, such as:

(a) service providers, agents or contractors of Trouncer Legal, such as archive service providers or printers; or

(b) barristers, our interstate agents or other advisors we or our clients engage to assist in providing services.

We are bound by our professional obligations concerning confidentiality.

7. How do we store your personal information?

We store your personal information securely through computer storage and paper-based files.

We will take all reasonable steps to ensure that all information we collect or use is accurate, complete, up-to-date, protected from misuse, interference, loss, unauthorised access, modification and disclosure, and accessed only by authorised personnel for permitted purposes.

We take all reasonable steps, in the circumstances, to de-identify or destroy personal information that is no longer required by us for the purpose for which was collected, held or used.

If you need to update your personal information held by us, please contact us.

8. Third parties

Our privacy policy does not apply to your use of another website accessed through a link on our website. When you access another website via a link from our website, the privacy policy of the owner of the other website, if any, will apply. We cannot and do not make any warranty or representation as to the practices of any linked websites in the handling of your personal information.

9. Update and access to your personal information

If you wish to:

(a) seek access or correction of any personal information which we hold about you;

(b) request removal of your name and contact information from our mailing lists; or

(c) get more information about the way we manage the personal information we hold,

please contact us.

If we do not agree to provide access to you to your personal information or to amend or annotate the information we hold about you, you may seek a review of our decision. Please see the Complaints section below.

10. Complaints

If you have a complaint about a breach of the APPs by Trouncer Legal in relation to your personal information, please contact us in writing. We will review your complaint and provide a response, usually, within 30 days of receipt of the complaint by us.

If you are not satisfied with the outcome of your complaint, you may make a complaint to the Office of the Information Commissioner.

11. Changes to our Privacy Policy

We may make changes to this privacy policy from time to time for any reason. Any changes will be effective from the date of publication on our website. We suggest that you review this privacy policy from time to time for updates.

12. Contact Information

If you wish to contact us in relation to our privacy policy, or for any other, our contact details are as follows:

Telephone:  02 9481 9800

Fax:  02 9481 9122


Mail:  PO Box 4399, Thornleigh NSW 2120